Refund policy

Returns and refunds

Please contact hello@belindalatimer.com if you have a question about your purchase from Belinda Latimer Designs or Seafolk.

Online purchases

We offer a 30-day return policy for eligible online purchases. Please contact us within 30 days of receiving your item to request a return.

For returns under this additional offer, items must be unworn or unused, in their original condition and packaging, with any tags and proof of purchase.

Separately, for most UK online purchases, you have a legal right to cancel without giving a reason. Please notify us within 14 days of receiving your goods and return them within a further 14 days. You may inspect items as you would in a shop. A deduction may apply if handling beyond this reduces their value. Original packaging is appreciated but is not a condition of this legal right.

Returning your purchase

Please email us before returning an item so we can provide instructions.

Our postal return address is:
47 North Street
Tywardreath
Par
Cornwall
PL24 2PW

For change-of-mind returns, you are responsible for return postage. We recommend obtaining proof of posting.

Purchases made in person at Seafolk

Purchases made in the gallery do not have an automatic change-of-mind return right. Please ask before purchasing if you would like to discuss exchange arrangements, particularly for gifts.

This does not affect your rights if an item is faulty, not as described or unfit for purpose.

Faulty, damaged or incorrect items

Please contact us as soon as you notice a problem, including details and photographs where possible.

You normally have the right to reject faulty goods for a full refund within 30 days of receiving them. After this, repair, replacement or other remedies may apply. We will cover reasonable return postage for faulty or incorrect items.

Exceptions

The change-of-mind cancellation right does not normally apply to items made to your specifications or clearly personalised. Being handmade or made after ordering does not, by itself, remove this right.

These exceptions do not affect your rights concerning faulty or misdescribed goods. Sale purchases retain the same statutory protections as full-price purchases.

Refunds

Refunds will be made to the original payment method. For statutory online cancellations, we will refund within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier.

Where you cancel your whole online order under your statutory rights, we will also refund the standard outbound delivery charge.

Your statutory rights are not affected by this policy.